FAQs

FREQUENTLY ASKED QUESTIONS


How do I track my package?


You can track your package using your order number and your email address by going to the *Track my order* section on our website.



What are the shipping times for your products?

We do our best to ship your order within 24 hours, sometimes this time can reach 72 hours. Your order will then be entrusted to the carrier, and you will be delivered within 5 to 8 working days. (Depending on periods, promotions and transport service)



Is delivery free?


It depends on several factors (Promo, periods, etc.). If delivery is free, we will display it on our site.


Do you deliver anywhere in the world?

Currently we mainly deliver to Europe. Please see the list of countries available for delivery when placing your order.



Where do we ship your product from?

Our premises are located in France. Our international warehouse is located in China. However, following our recent development, we plan to launch our next collections from a warehouse in France, which will allow us to deliver to France in less than 4 days.



I have not received all the items in my order, what is happening?

Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The remainder of the order will likely arrive shortly.



I received a damaged item. What can I do ?

We are sorry to hear this. Simply send us a message via the site contact form, email or chat and we will send you a similar replacement item as soon as possible.


What is the quality of the products you offer?

Our items are carefully manufactured by professionals, we prioritize the quality of materials in order to create quality items.



What payment methods are available?

We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept checks, money orders or bank transfers.


How to make a product return?

For any request for information, contact us on our support: support@shop-maryjanes.com

If you would like more information on returns, please refer to our Returns Policy.


Are return costs covered?

All return shipping and other costs are the responsibility of the customer.



Can I request a refund for the product?

You can submit a refund request to our support: support@shop-maryjanes.com


Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will be required to respond to a complaint from our company.